![]() ![]() ![]() ![]() If you're sure this has happened, please contact us. People can make a typo and enter the wrong address. If you sign in, but the account information, files, or folders don't look familiar, it's possible that someone mistakenly created a Dropbox account with your email address. You can reset the password if you need to. It's common for Dropbox users to have multiple accounts, and to have forgotten they created one with a specific email address. If you don't think you created an account with that email address, please first sign in to the account to be sure. I don't think I created an account with that email address Go back to the first account and update it with the desired email address.Īlternatively, if you're sure you don't need the second account, you can delete it to free up the email address.Change the second account's email address to another one that you own.Sign in to the second account (if you don't remember the password, you can reset it).If you're seeing this message when trying to update the email address on your account, it means you have another Dropbox account that's currently using this email address. I'm trying to update the email address for my existing account If you don't remember the password, you can reset it. If you’re not sure what the email address on your Dropbox account is, you can find it from a device you linked to your account, through a folder you shared, or through your payment information if you purchased a subscription. In the desktop application, select I already have a Dropbox account. The email field will autocomplete with anyone in your Dropbox contacts, which is a list of everyone youve shared anything with through your Dropbox account. Your email address is your username for your Dropbox account. In this case, you can simply sign in to that account. (Imagine never again copying and pasting any special dropbox email addresses. Simply BCC any email to your address, and it will automatically be placed in Sent folder and filed against the appropriate contact. If you're seeing this message when trying to create a new account, it means you've already created a Dropbox account with that email address. What is Email Dropbox The Email Dropbox feature lets you use any desktop, mobile or web email client with Relenta. To resolve the issue, find the section below that's most relevant for you and follow the instructions. If you're seeing a message that says you already have an account, there can be a few possible explanations. ![]()
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